Just got home now after going the "long way home" and just wanted to let you know the Surly is back to form after the service you did today. The gears are changing without a hitch again, all bearings are running as smooth as silk again, and the wheels are true and tight. So thanks again for your attention to detail.Andrew Graham

My wheel is excellent after your hub service. I had been to another bike shop close to me twice within days with the wheel cones and cassette coming loose after both services (very frustrating and disappointing not to mention waste of money and time) before I came to BMCR. Your service, both personal and mechanical, is unrivalled as far as I’m concerned. I can’t thank all three of you enough for the consistent professional standard BMCR puts forth as well your friendly service with a smile. :) Keep up the good work. I will never go to another bike shop again. Yous guys & girls rock!Paul Albinger

Everything is going well and it's performing like new. You really notice the difference with the smoothness and lack of friction on the replaced chains and cogs; it gives a much nicer ride. So, only compliments from me for a job well done.Simon Neldner

My bike is super-smooth and quiet now, so much more of an enjoyable ride. I don't get people looking at me when I approach wondering what the hell that noise is.Brenton Daddow

The bike has performed flawlessly -- as usual I'm very happy with your work. (You must get sick of all the praise.) Over six hours of hard riding and absolutely no issues.Nicholas Stokoe